Reno Direct, a non-emergency service center, is here to assist you with City government service requests and general information. Whether you're reporting an abandoned vehicle or graffiti, or looking for City of Reno information, contacting Reno Direct will ensure that your request, suggestion or issue is addressed by the appropriate department.

You can call us at 775-334-4636 on weekdays from 9 a.m. to 4 p.m. or report an issue online. You can also use our online chat service.

• If you have public comments for the Reno City Council and would like it to be entered into the official record, please use the Public Comment form. 
• If you need to file a police report, please go to the Police Reporting System.

View abandoned vehicle, graffiti and other FAQs

For reporting graffiti in your neighborhood:

• If you see graffiti in progress, call 9-1-1. For your safety, do not engage the individuals.
• You can also call Secret Witness at 775-322-4900 and earn a reward for reporting graffiti criminals. You may be eligible for a cash reward, if the information leads to the arrest and conviction of those involved in the crime of graffiti vandalism. Yes, you can still remain anonymous even if you receive a cash reward.
• If you see graffiti on a building, wall, fence, etc., call us at 775-334-4636 (INFO) with the location of the graffiti or submit an online service request. We can begin the process to have it removed.
• If graffiti has occurred on property owned by you, please file a police report.

Public Records Notice

In accordance with NRS Chapter 239 all information submitted by you will be entered into the public record, made available for public inspection, and freely disseminated without restriction. 

You have the option to remain anonymous. The City will investigate and try to substantiate the issue you have reported. If you choose to provide your contact information you may be called as a witness if you are leaving a complaint that pertains to business license or code enforcement.