Reno Direct, a non-emergency call center, is here to assist you with City government service requests and general information. Contacting Reno Direct will ensure that your request, suggestion or issue will get routed to the appropriate department.
You can create a service request using our online form. Just click on Submit Online Service Request to get started.
If you prefer to call us, our customer service representatives are available weekdays from 8:00 am to 5:00 pm. We look forward to hearing from you.
Try our online chat service for Reno Direct. You'll still get a Reno Direct representative- but now you can do it straight from your computer! Simply click on the chat bar in the lower left hand corner of the page!
Phone: 775-334-INFO (4636)
Hours: 8:00 am - 5:00 pm | Monday - Friday